Returns

We want you to love our service. Every time you use our site we want to make sure you have an experience that will make you want to return time and time again.

RETURN ADDRESS:

If you have a problem with your order, or have simply just changed your mind, you can return the goods to:

Me & My Crystals / Returns
Unit 23. Cyril Mansion. Prince Of Wales Drive. SW11 4HP London. UK

Please include details of your order number, reason for return, and if you would like a refund or replacement. Orders most be return in it's unused and original packaging.

30 DAYS RETURNS:

In the event you are unhappy with the product, or you have simply changed your mind, you may return new and unused products within thirty days of delivery for a refund.

PROOF OF RETURN:

We would advise that you get proof of postage just in case your parcel goes astray.

REFUNDS:

You will receive your refund back to the original payment method.

A refund can take up to 6 working days to show on your account due to varying processing times between payment providers.

We currently don't refund any applicable sales tax and/or duties for orders.